But before asking us, please look for your answer here:
How do I make sure I don't lose my stored scans if my phone is lost or broken? Make sure automatic iCloud backups are enabled (Settings app > iCloud > Storage & Backup). Now you can also easily backup to iCloud Drive right inside TurboScan - just tap the Settings (Gear) button > Backup & Restore. You can also transfer your scans to another device using that feature. |
TurboScan asks me to pay again after I previously made my in-app purchase.
You don't have to pay again. Just press Settings (Gear) and select Restore Purchase.
Can I reinstall TurboScan to fix its issues?
Note that you will lose the stored scans if you delete the app. To back them up manually, tap Settings (Gear) in TurboScan, then select Backup & Restore.
The app won't send emails.
TurboScan sends docs via the standard Mail app. Sometimes the documents get stuck in the Outbox folder of Mail. Simply restarting your iPhone may be enough to fix the problem. You can also try to hard-restart the phone by pressing the Power and Home buttons together for several seconds. If that doesn't help, you can try to delete and setup again the email account in the Settings app > Accounts - this easy step helped many users before.
The app won't download or can't be found after I bought it.
Please restart your iPhone, and if that does not restart the download process, try to repurchase the app from the App Store. Use the same account so Apple does not charge you again.
My app is crashing after I take a picture or load from Album.
Please restart your iPhone. This will clear your phone's system memory and fix the problem.
Where is the AirDrop function in TurboScan?
Just tap the “Open PDF in” button in the Action menu to expose AirDrop.
How can I print on a non-AirPrint printer or send a fax?
Please download an app that supports your printer (like HP ePrint, Brother iPrint, etc.), or a fax app like eFax. Then use the “Open PDF in” button in TurboScan to send your PDF scans there.
Can I open my scans as JPEGs in other apps?
The “Open JPEG in...” button can be found in the single page's view Action menu.
How do I add pages to existing scans?
Just press the "+Page" button at the bottom of the document view screen.
Does the app work with iPad 2 or older, or older iPod Touch?
Our apps are compatible with iPad 2 and iPod Touch 4, but you’ll need to transfer images of your documents from your regular digital camera (camera resolution on those devices is too low for good scanning results).
Does the app work with the iPad 3 or later, or iPod Touch 5?
Yes, our apps are compatible and work well with newer iPad models and the iPod Touch 5.
Is there a Blackberry or Windows version of TurboScan? Is there TurboScan for Android?
Unfortunately, there is currently no TurboScan for Blackberry or Windows. And yes, there is TurboScan for Android.
What is the difference between TurboScan and Perfect OCR?
The OCR function is not the only difference between Perfect OCR and TurboScan. TurboScan is a more advanced app with many cool functions that are missing in Perfect OCR. So, if the OCR is not crucial for you, we would suggest just buying TurboScan.
You don't have to pay again. Just press Settings (Gear) and select Restore Purchase.
Can I reinstall TurboScan to fix its issues?
Note that you will lose the stored scans if you delete the app. To back them up manually, tap Settings (Gear) in TurboScan, then select Backup & Restore.
The app won't send emails.
TurboScan sends docs via the standard Mail app. Sometimes the documents get stuck in the Outbox folder of Mail. Simply restarting your iPhone may be enough to fix the problem. You can also try to hard-restart the phone by pressing the Power and Home buttons together for several seconds. If that doesn't help, you can try to delete and setup again the email account in the Settings app > Accounts - this easy step helped many users before.
The app won't download or can't be found after I bought it.
Please restart your iPhone, and if that does not restart the download process, try to repurchase the app from the App Store. Use the same account so Apple does not charge you again.
My app is crashing after I take a picture or load from Album.
Please restart your iPhone. This will clear your phone's system memory and fix the problem.
Where is the AirDrop function in TurboScan?
Just tap the “Open PDF in” button in the Action menu to expose AirDrop.
How can I print on a non-AirPrint printer or send a fax?
Please download an app that supports your printer (like HP ePrint, Brother iPrint, etc.), or a fax app like eFax. Then use the “Open PDF in” button in TurboScan to send your PDF scans there.
Can I open my scans as JPEGs in other apps?
The “Open JPEG in...” button can be found in the single page's view Action menu.
How do I add pages to existing scans?
Just press the "+Page" button at the bottom of the document view screen.
Does the app work with iPad 2 or older, or older iPod Touch?
Our apps are compatible with iPad 2 and iPod Touch 4, but you’ll need to transfer images of your documents from your regular digital camera (camera resolution on those devices is too low for good scanning results).
Does the app work with the iPad 3 or later, or iPod Touch 5?
Yes, our apps are compatible and work well with newer iPad models and the iPod Touch 5.
Is there a Blackberry or Windows version of TurboScan? Is there TurboScan for Android?
Unfortunately, there is currently no TurboScan for Blackberry or Windows. And yes, there is TurboScan for Android.
What is the difference between TurboScan and Perfect OCR?
The OCR function is not the only difference between Perfect OCR and TurboScan. TurboScan is a more advanced app with many cool functions that are missing in Perfect OCR. So, if the OCR is not crucial for you, we would suggest just buying TurboScan.
App we love: ScrollIt! We use ScrollIt to display fun scrolling messages or greetings to the people around. Try it, too: it's free. Click on the image to download. |
Thank you!